It answers on the second ring. Every time.
Two in the afternoon, ten at night, Sunday of a long weekend. It picks up, works out what the customer needs, quotes the price you gave it, and puts the job on your calendar — then texts you what happened in one message.
That's a live agent on a real line. Nobody else in this business will let you do that.
What it actually does
Six things, and every one of them is something you or somebody in your shop is doing right now.
Picks up, always
Second ring, 24 hours a day, however many calls come in at once. Ten at the same time on the first hot day of the year is the same as one on a Tuesday.
Works out what they need
Most callers don't say "I need a diagnostic." They say the truck's making a noise. It asks the questions a good service writer asks and gets to the real job.
Quotes your prices
Your numbers, your ranges, your dispatch fee, said the same way every time. It will never invent a price to close a call.
Books it on your calendar
Real availability, real booking, minimum-notice rules honored. Not "someone will call you back" — an actual slot with an actual time.
Texts you the summary
One message. Who called, what they need, what was quoted, when they're coming. You read it at a red light, not a voicemail box.
Hands off cleanly
When it's out of its depth it says so, takes the details, and gets you involved. The customer knows a person is coming. Nobody's left hanging.
Sixty-four seconds, problem to booked job.
Straight from the demo line at 8:12 on a Tuesday night, an hour after the shop closed. Read it, then go call the number and try to trip it up.
Forged Engine Auto, this is Jenny. What can I do for you?
Are you guys open tomorrow? My check engine light came on.
We're open seven to five tomorrow. Is the light steady or flashing?
Steady, I think.
Good — steady means it's not urgent, you can drive it. If it starts flashing, pull over. Diagnostic is $110, about an hour. I've got 9:30 or 2:00 tomorrow.
9:30.
Done. Can I get your name and the year and make?
Marcus Hill, 2019 Silverado.
Got it, Marcus. Text confirmation is on its way. See you at 9:30.
The four seconds that matter
- “Steady or flashing?” That's a safety question, and it's the one a good service writer asks. It's in there because a shop owner put it there.
- “$110.” The shop's number. Not a range it guessed at, not a dodge.
- “9:30 or 2:00.” Two real openings off a real calendar. Choice of two books better than an open-ended question — that's on purpose.
- No hold, no menu, no callback. The whole thing took a minute.
What it won't do
Worth knowing before you buy it, not after.
- It won't invent a price. If you didn't give it the number, it says it'll have someone get back to them.
- It won't diagnose over the phone. It gathers symptoms and books the job. It doesn't tell somebody what's wrong with their equipment.
- It won't argue. Angry customer, warranty dispute, a bill somebody's unhappy about — it takes the details and gets you, immediately.
- It won't pretend to be you. If somebody asks whether they're talking to a person, it tells them the truth.
- It won't quote work you don't do. Outside your list, it says so and offers to take a message.
What you set, not us
Everything on this list is your call, and changing it takes a text message.
- Which calls it takes. All of them, after hours only, or overflow when you don't pick up.
- What counts as an emergency and what gets booked for Monday instead.
- Every price it's allowed to say out loud, and every one it isn't.
- How it talks. Short and direct, or friendly and chatty. You'll hear it and tell us what's off.
- When it reaches for you — and how, and which phone.
It works better with the other two
The voice agent gets them booked. These keep them booked and get you paid for it.
The text agent
The confirmation, the day-before reminder, the reschedule at 6am. Everything after the booking that stops a job turning into a no-show.
Page coming soonThe back office
The estimate that goes out on its own, the follow-up at day three, and the review request after the job's marked done.
Page coming soonWhat it costs
Entry plan with the voice agent on its own, or the one most shops land on with the texts included. Month to month.
See pricing →Straight answers
Does it sound like a robot?
Call it and decide for yourself — (845) 393-9155. That's the entire reason the number is on this website. Most people can't tell in the first thirty seconds, and by then they've usually booked.
What happens if two people call at once?
Both get answered. There's no line, no hold, and no busy signal. Ten at once on the first hot day of the year works exactly the same as one on a Tuesday.
Can I still answer my own phone?
Of course. Most shops run it as overflow at first — you get four rings, and if you don't pick up, it does. Plenty of them move to letting it take everything once they've watched it for a month.
Do I lose my number?
Never. Your number stays yours. We forward calls to the agent and you can undo that yourself in about five minutes.
What if it gets something wrong?
It will, eventually — a word for a part, a question it fumbles. We read the conversations that went sideways and fix them. That's the job we're actually being paid for, and it's why this is a service and not a login.
Will it work with my calendar?
If it's a normal calendar, yes. We wire it into what you already use so you're looking at the same schedule you always did, with more on it.
Ready to get your evenings back?
Twenty minutes, a real conversation about your shop, and no pressure either way.
Book a Free CallOr skip the meeting and call the agent yourself — (845) 393-9155